We are happy to hear from you. This page tells you the right place for every type of question, so you get the fastest possible answer.
Find the Right Channel First
One important thing before you write to us. We are an independent informational website. We explain the scheme, but we cannot see your application, change your status, or approve your loan. Only the government can do that.
This table sends your question to the right place:
| Your Question Is About | Contact This | How |
|---|---|---|
| Your application, status, eligibility, or loan | Official Government Helpline | Call 0800-09100 (toll-free) |
| Portal login or technical problems | Official Government Helpline | Call 0800-09100 (toll-free) |
| Submitting or fixing an application in person | DC, AC, or PHATA office | Visit with your CNIC |
| A mistake or outdated detail in our guides | Our Team | Email us |
| Feedback, suggestions, or topic requests | Our Team | Email us |
Email Our Team
For anything about this website, write to us at:
We read every email. We usually reply within 2 to 3 working days. Corrections get priority, because accurate information is our first responsibility.
To help us reply faster, please mention the page you are writing about and describe your point in simple words. You can write to us in English or Urdu. Both are welcome.
What We Can and Cannot Help With
To save your time, here is the honest picture:
- We CAN fix errors in our guides, add missing information, and explain any step of the scheme in simpler words.
- We CAN write new guides on topics our readers request.
- We CANNOT check your application status. Use our status check guide and the helpline 0800-09100 for that.
- We CANNOT approve, reject, or speed up any loan. No website or agent can. Anyone who claims this power is committing fraud.
Your Safety: Please Read
Never send your CNIC number, password, OTP code, or any payment to us or to anyone by email. We never ask for these things. The scheme is completely free. If anyone contacts you asking for money or personal details in the name of this scheme, report them on the official helpline 0800-09100.
رابطہ کریں: اردو خلاصہ
اپنی درخواست، اسٹیٹس یا قرض کے بارے میں سوال کے لیے سرکاری ہیلپ لائن 0800-09100 پر مفت کال کریں۔ یہ معلومات صرف حکومت کے پاس ہوتی ہیں۔
ہماری ویب سائٹ کے کسی صفحے میں غلطی، تجویز یا کسی نئے موضوع کی فرمائش کے لیے ہمیں ای میل کریں: [email protected]۔ آپ اردو یا انگریزی دونوں میں لکھ سکتے ہیں۔ ہم عام طور پر 2 سے 3 دن میں جواب دیتے ہیں۔
اپنا شناختی کارڈ نمبر، پاس ورڈ یا OTP کوڈ کبھی کسی کو ای میل نہ کریں۔ ہم کبھی یہ چیزیں نہیں مانگتے۔